Shipping policy

Shipping Policy

Effective Date: 29 July 2026

Thank you for shopping with Ameera Modest Hub. We are committed to processing and delivering your order as quickly and efficiently as possible.

Please read our Shipping Policy before placing your order.

1. Shipping Destinations

We currently ship to:

  • Australia
  • New Zealand
  • Fiji
  • United States
  • 27 European countries

If your country is not available at checkout, please contact us before placing your order.

2. Order Processing

Orders are processed within 1–3 business days.

Business days are Monday to Friday, excluding Australian public holidays.

Orders placed on weekends or public holidays will be processed on the next business day.

During busy periods, promotional events or public holidays, processing times may occasionally be longer.

Once your order has been dispatched, you will receive a shipping confirmation email with your tracking information.

3. Shipping Costs

Shipping costs are automatically calculated at checkout based on factors including:

  • destination;
  • shipping service selected;
  • parcel weight;
  • parcel dimensions; and
  • cubic weight (where applicable).

The final shipping cost will be displayed before payment is completed.

4. Australia Shipping

We offer the following shipping options within Australia:

Australia Post Standard

  • Processing time: 1–3 business days
  • Estimated delivery: 2–8 business days

Australia Post Express

  • Processing time: 1–3 business days
  • Estimated delivery: 2–4 business days

Delivery time begins once your order has been dispatched.

5. Local Pickup

Local Pickup is available during checkout.

Orders selected for Local Pickup are generally ready for collection within 2 business hours during normal business hours.

Once your order is ready, you will receive an email containing:

  • pickup confirmation;
  • collection address;
  • collection instructions; and
  • any additional information required for collection.

Please do not attend the pickup location until you have received your pickup confirmation email.

Ameera Modest Hub is an online store and does not operate a retail shop or public showroom.

6. New Zealand Shipping

We offer the following shipping services:

Australia Post Standard

  • Processing time: 1–3 business days
  • Estimated delivery: 6–12 business days

Australia Post Express

  • Processing time: 1–3 business days
  • Estimated delivery: 3–5 business days

Delivery estimates begin once your order has been dispatched.

7. Fiji Shipping

We currently ship to selected European countries.

Available shipping services include:

Australia Post Standard

  • Processing time: 1–3 business days
  • Estimated delivery: 6–12 business days

Australia Post Express

  • Processing time: 1–3 business days
  • Estimated delivery: 5-8 business days

DHL Express

  • Processing time: 1–3 business days
  • Estimated delivery: 3–5 business days

Delivery estimates begin once your order has been dispatched.

8. Europe Shipping

We currently ship to selected European countries.

Available shipping services include:

Australia Post Standard

  • Processing time: 1–3 business days
  • Estimated delivery: 6–15 business days

Australia Post Express

  • Processing time: 1–3 business days
  • Estimated delivery: 4–12 business days

DHL Express

  • Processing time: 1–3 business days
  • Estimated delivery: 3–5 business days

Delivery estimates begin once your order has been dispatched.

9. United States Shipping

We offer the following shipping services:

Australia Post Standard

  • Processing time: 1–3 business days
  • Estimated delivery: 8–14 business days

Australia Post Express

  • Processing time: 1–3 business days
  • Estimated delivery: 5–10 business days

DHL Express

  • Processing time: 1–3 business days
  • Estimated delivery: 3–5 business days

Delivery estimates begin once your order has been dispatched.

10. Import Duties, Taxes & Customs Fees

International orders may be subject to import duties, taxes, VAT/GST, customs clearance fees or courier handling charges imposed by the destination country's customs authority or delivery carrier.

These charges are not included in the purchase price or shipping charges displayed at checkout.

If applicable, these charges are the responsibility of the recipient and must be paid before delivery.

Ameera Modest Hub has no control over these charges and cannot predict or guarantee whether they will apply or the amount that may be charged.

If you are unsure whether import charges may apply to your order, we recommend contacting your local customs authority before placing your order.

11. Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Tracking is available through the shipping carrier handling your delivery, including Australia Post and DHL Express.

Please allow up to 24 hours for tracking information to become available after dispatch.

12. Delivery Delays

Delivery timeframes provided are estimates only and are not guaranteed.

Delays may occur due to circumstances beyond our control, including but not limited to:

  • customs inspections;
  • adverse weather conditions;
  • carrier delays;
  • transport disruptions;
  • peak shipping periods; or
  • public holidays.

Ameera Modest Hub is not responsible for delays caused by shipping carriers or customs authorities.

13. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error after placing your order, please contact us as soon as possible.

Once an order has been dispatched, we cannot guarantee that the shipping address can be changed or redirected.

Additional shipping charges resulting from an incorrect or incomplete address may be payable by the customer.

14. Failed Deliveries, Unclaimed Parcels & Refused Shipments

If a parcel is returned because:

  • an incorrect or incomplete shipping address was provided;
  • the parcel was unclaimed;
  • delivery attempts were unsuccessful; or
  • import duties, taxes or customs charges were not paid,

the customer will be responsible for any return shipping costs, redelivery charges, customs charges or carrier fees incurred.

Original shipping charges are non-refundable.

If a refund is approved, it will be processed less any costs incurred by Ameera Modest Hub, including shipping, return freight, customs charges and carrier fees where applicable.

If the carrier or customs authority is unable to return the parcel to us, no refund will be issued.

15. Lost or Damaged Parcels

If your parcel arrives damaged, please contact us within 48 hours of delivery and provide:

  • your order number;
  • photographs of the damaged item(s);
  • photographs of the packaging; and
  • photographs of the shipping label (if requested).

If your parcel appears to be lost during transit, please contact us and we will work with the shipping carrier to investigate.

16. Contact Us

If you have any questions regarding shipping or your order, please contact us:

Email: admin@ameeramodesthub.com.au